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Phones were down yesterday

TRB on Fri February 10, 2006 10:22 AM User is offlineView users profile

For anyone which may had tried to reach AMA yesterday our phone system was down for about 4 hours. Phone company said it was a "heat coil" somewhere in the line which was defective. So if you called and it just rang and rang we were here waiting to here provide assistance. With our new system "T1 line" when the it goes everything goes, voice and data, heck I can't even use dial up when the system crashes. Again I apologize to those which may have called as we were not ducking the calls we just could not hear you calling!

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Chick on Fri February 10, 2006 7:08 PM User is offlineView users profile

Geez...The one and only time I call your place and the phones are down...Not that just ain't right...
Just kidding..Think I called your place maybe three times since I know you..The only complaint I ever had was that the phone rang "three times" before someone picked it up...Lets try to do a little better, OK??

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Chick
Email: Chick

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Freedoms just another word for nothing left to lose

TRB on Fri February 10, 2006 7:38 PM User is offlineView users profile

Went down twice today for a few minutes at a time. I was all over there a**. I could not allow this to happen during the season by any means. But for that matter phones should work all the time. Nothing worse then a customer trying to contact any vendor and no ones home!

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When considering your next auto A/C purchase, please consider the site that supports you: ACkits.com
Contact: ACKits.com

brickmason on Fri February 10, 2006 10:02 PM User is offline

For land phone outages during the peak season, just purchase a company cell phone.

CAN YOU HEAR ME NOW? Good.

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Just another brick in the wall

Had a little mule I fed him castor oil and every time he jumped the fence he fertilized the soil

Edited: Fri February 10, 2006 at 10:06 PM by brickmason

TRB on Fri February 10, 2006 10:26 PM User is offlineView users profile

That not the issue, with a T1 line my high speed data and dial up also gets killed. Can't process orders if I have no dial tone! They will get it fix or I'll be using a different phone company.

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When considering your next auto A/C purchase, please consider the site that supports you: ACkits.com
Contact: ACKits.com

brickmason on Fri February 10, 2006 11:07 PM User is offline

Just poking a little fun Tim, I fully understand the situation. Sorry for your inconvenience.

Well, it's about snack time but I'm all out of Breyers ice cream. If you would post a picture of a big bowl of vanilla, I would pretend to eat it. Oh well, I'm off to the store to buy some.

Talk to yall later. Have a wonderful evening!

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Just another brick in the wall

Had a little mule I fed him castor oil and every time he jumped the fence he fertilized the soil

JJM on Sat February 11, 2006 2:34 PM User is offline

When we had that bad storm a few weeks ago, all our phone lines were out... it was nirvana, finally peace and quiet! I was actually kind of upset when we finally got our phone service back. What's ironic is Verizon repair is only buildings down from us. If it wasn't for the bureaucratic BS, I could just yell the repair call right out the window.

Tim, you must be paying a FORTUNE for that T1 line, which I assume is 1.544/mpbs. Have you considered fiber optic, if available? Around here Verizon is wiring up fiber at a frenzied pace (I can't get it yet, sigh). A few a my friends have it (FiOS) and it is incredibly FAST: 6/mpbs down, 2/mbps up and that's for BASIC service. You can get a 30 mbps/down, 15/mbps up on their top of the line package -- that's T3 territory. ONT is configured up to 4 VoIP telephone lines, and coax for CATV... yes the phone company is going to offer "cable" service (Direct TV) over fiber!

It seemed like the local telcos were going by the way of the telegraph, with CATV companies muscling in on phone and Internet service. Now with the inherent advantages of fiber, it looks like CATV is going to have some real competition, which in the end is better than all of us.

You might want to consider keeping a backup POTS line, in the event your T1 or whatever high speed data line fails, and have the telco automatically route calls to the POTS line in the event of failure. You can also use that POTS line for C/C authorizations as well.

Joe

Karl Hofmann on Sun February 12, 2006 6:22 AM User is offlineView users profile

LOL OK Tim, you can stop trying to kidd us now, JUST PAY THE DAMN PHONE BILL

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Never knock on deaths door... Ring the doorbell and run away, death really hates that!

MrBillPro on Sun February 12, 2006 10:45 AM User is offlineView users profile

Quote
Originally posted by: TRB
For anyone which may had tried to reach AMA yesterday our phone system was down for about 4 hours. Phone company said it was a "heat coil" somewhere in the line which was defective.


I think it was the Government trying to tap your governers line and it broke, when they were trying to clean all the crap out of the line.

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Don't take life seriously... Its not permanent.

Edited: Sun February 12, 2006 at 10:49 AM by MrBillPro

TRB on Sun February 12, 2006 11:22 AM User is offlineView users profile

Bill's paid and the T1 is not that costly. I will be looking for a new company if this continues. I told them Friday how many sales pitches do they think they could do in a day in every couple hours the phones went dead. Either they get it fixed or I'll go somewhere else. Heck its the slow season but we still need to be there for our customers!

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When considering your next auto A/C purchase, please consider the site that supports you: ACkits.com
Contact: ACKits.com

Bigchris on Sun February 12, 2006 10:05 PM User is offline

Maybe you ought to insist that the phone company replace that old copper wire with the glass fiber you've already paid for!

TRB on Mon February 13, 2006 12:03 AM User is offlineView users profile

For the price and service I think we our getting a very nice deal. Sound is perfect and data speed is great. They just have a small glitch that needs working out or I'll look else where. This post was not about all the conspiracy theories one can gather up. I just wanted our customers or people asking questions to know we are there willing to help! We just have a little phone glitch now and then after swapping phone companies, which we are working on.

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When considering your next auto A/C purchase, please consider the site that supports you: ACkits.com
Contact: ACKits.com


Edited: Mon February 13, 2006 at 12:04 AM by TRB

NickD on Mon February 13, 2006 6:28 AM User is offline

Ha, while we or some of us may complain about the high cost of natural gas or electricity, least we are getting something for our money. I would certainly hate to wash my clothes by hand or cut a board with a handsaw. The major ripoffs have always been the telecommunications companies, in running a plant, our single highest bill was always the phone bill. Did work with Bell labs in the 60's to develop touch tone, back then a stepping relay that didn't last very long was used for each number you dialed and cost $160.00 back then for replacement. This was a major expense, while we used real audio transformers and transistors by todays standards were quite expensive for touch tone, they lasted forever and were far cheaper and more reliable than the stepping relays. So what did the phone companies do? While saving a huge hunk of change, charged an extra five bucks a month if you wanted touch tone. After all, was convenience, today, touchtone is done in a 15 cent chip.

Energy wise telecommunications companies are only using a few milliwatts, have to pay a small fortune for cable TV with mostly all commercial loaded stations, think they should provide this service for free, but cable companies are getting money from both us and the advertisers. Cellular phones are ridiculous with 67 cents per minute roaming charges or if you exceed your 50 or so minutes per month. Can see some expense for land line maintenance, but to mount a six inch antenna on an existing tall building with one rack of equipment, the charges for cell phones are outrageous plus they are always breaking up when you try to call someone.

On top of this are taxes, federal excise, luxury, FCC, state and local taxes, seems strange we have to pay a tax to dial a 911 number or use the phones to conduct our businesses. Thought the breakup of AT&T was going to reduce phone rates, didn't happen. So much for anti-regulation and the free enterprise system. Thank God for phone cards, wonder how long these will last?

TRB on Mon February 13, 2006 8:58 PM User is offlineView users profile

In "my" opinion even thought telecommunications is not cheap the end results of using such products is a very effective resource. I would imagine you get a better service for your buck today then you did when it was a horse and rider option. With our new plan we get 100, 000 long distance minutes a month and any extra is only 2.5 cents. If we use up 100, 000 minutes a month in long distance the guys are chatting way to long in the first place!

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When considering your next auto A/C purchase, please consider the site that supports you: ACkits.com
Contact: ACKits.com

NickD on Tue February 14, 2006 6:26 AM User is offline

Ha, we as many others wouldn't even have an income without a phone, so there is no question about whether we should have a phone or not, matter of fact, we require and need at least four lines plus the internet access. Kids can't even do their homework assignments today without access to the net and my wife's cell phone is a permanent part of her attire, she is on call 24/7.

There is 43,200 minutes in a month and it's not that we are on the phone 24 hours a day, but with four lines, can you imagine what our phone bill would be? Ha, more than the national debt, next to property tax, our second highest bill per year is for telecommunications, feel the requirement all of have for these services somehow influences the enormously high rates we have to pay.

Somehow, I feel the need for these services influences the price we have to pay more than the cost of the service and today the service is just about 99% automated, but watch your bill really skyrocket if you use human intervention.

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